Refund Policy
1. General
If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how we handle returns and refunds.
2. Returns
- Return Period: You have 30 days from the date you received your item to return it.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of Purchase: Please include a receipt or proof of purchase with your return.
- Exclusions: Sale items and gift cards are non-returnable. Certain other items may also be non-returnable, as specified on our website.
3. Refunds
- Approval: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, please contact us within 7 days of receipt to arrange an exchange.
- Availability: Exchanges are subject to availability. If the item is no longer in stock, a refund may be issued instead.
5. Shipping
- Return Shipping: You will be responsible for paying your shipping costs for returning your item.
- Address: Please send your return to the address provided on our website or contact our customer service for assistance.
6. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: info@ysconsultingsa.co.za
- Phone: +27 64 537 1381
- Address: 6 Valley Villas Valley View Estates 501 Rooihuiskraal, Kosmosdal, Gauteng, 0157